It is your right to be informed about how we collect, use and store your data.
This privacy policy for Melyn Moon Photography ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
• email Melyn Moon Photography directly or through the contact webform
• make a complaint or data access request
• use our services, e.g. hire Melyn Moon Photography for a one-off project or if you are a member of the subscription service
What information do we ask for and why?
We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.
Information required when using the contact webform or hiring us are as follows:
• Contact name
• Business name
• Address / location
• Contact number
• Contact email address
• Names of individuals or animals as requested by the customer
• Bank details if refunds are needed to be made
This privacy policy for Melyn Moon Photography ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
• email Melyn Moon Photography directly or through the contact webform
• make a complaint or data access request
• use our services, e.g. hire Melyn Moon Photography for a one-off project or if you are a member of the subscription service
What information do we ask for and why?
We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.
Information required when using the contact webform or hiring us are as follows:
• Contact name
• Business name
• Address / location
• Contact number
• Contact email address
• Names of individuals or animals as requested by the customer
• Bank details if refunds are needed to be made
We will only keep your personal information for as long as it is necessary for the purpose it was required, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
Signed contracts will be kept on file (either digital, physical print-out or both) for 2 years after Melyn Moon Photography ceases trading.
When we have no ongoing legitimate business need to process your personal information, we will delete this information from wherever the data is saved within the control of us.
Please note, complete removal of photographs will be subject to how the images have been shared, for example, if they have been shared outside of the control of Melyn Moon Photography or printed on leaflets that have been handed out to the public.
What will we do with the information you provide to us?
All of the information you provide to us will only be used for the purpose of which you gave it. For example, to:
• provide a consultation
• provide a quote
• provide a service
• keep your contact details on file if you are a regular customer e.g. a subscriber
• provide a refund
• fulfil legal or regulatory requirements
• provide a consultation
• provide a quote
• provide a service
• keep your contact details on file if you are a regular customer e.g. a subscriber
• provide a refund
• fulfil legal or regulatory requirements
We have implemented appropriate and reasonable technical and organisational security measures to protect the security of any personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
We cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to improperly collect, access, steal, or modify your information. Therefore, sending your personal information to us is at your own risk and you should only access the services within a secure environment.
Your rights
Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.
You can read more about these rights here – https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/
Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.
You can read more about these rights here – https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/
Third party companies
Adobe Portfolio
We use a third-party service, Adobe Portfolio, to publish this website. If you wish to use and contact us through our website, please note that any information you send will be subject to Adobe’s Privacy Policy, Terms of Use and Cookie Policy. Please make sure you read Adobe’s policies before using the webform.
We use a third-party service, Adobe Portfolio, to publish this website. If you wish to use and contact us through our website, please note that any information you send will be subject to Adobe’s Privacy Policy, Terms of Use and Cookie Policy. Please make sure you read Adobe’s policies before using the webform.
Social Media
If you send us a private or direct message via our Facebook or Instagram social media channels, the message will be stored within those relevant accounts. Any information you send will be subject to Meta’s Privacy Policy, Terms of Use and Cookie Policy. Please make sure you read Meta’s policies before sending any messages.
If you send us a private or direct message via our Facebook or Instagram social media channels, the message will be stored within those relevant accounts. Any information you send will be subject to Meta’s Privacy Policy, Terms of Use and Cookie Policy. Please make sure you read Meta’s policies before sending any messages.
Gmail (Google)
We use Gmail (a Google service) as our email provider. For more information on how Google processes data, please see their Terms of Service, Cookie Policy and Privacy Notice before emailing us.
We will monitor any emails sent, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
We use Gmail (a Google service) as our email provider. For more information on how Google processes data, please see their Terms of Service, Cookie Policy and Privacy Notice before emailing us.
We will monitor any emails sent, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Google Drive (Google)
We use Google Drive (a Google service) to save and send customer’s edited photographs. Photographs (originals and edited) are backed-up onto an external hard drive. Please see Google Drive’s Terms of Service, Privacy Policy and Cookie Policy for more information.
We use Google Drive (a Google service) to save and send customer’s edited photographs. Photographs (originals and edited) are backed-up onto an external hard drive. Please see Google Drive’s Terms of Service, Privacy Policy and Cookie Policy for more information.
Complaints or queries
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage you to bring it to our attention if you think that our collection or use of information is unfair, misleading or inappropriate.
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage you to bring it to our attention if you think that our collection or use of information is unfair, misleading or inappropriate.
In addition, if you have any issues or questions with regards to how your photographs are saved or sent, please do not hesitate to contact us before hiring Melyn Moon Photography.
People who make a complaint to us
If we receive a complaint, a digital file will be created containing the details of the complaint. This normally contains the identity of the complainant, and any other individuals involved in the complaint, contact details and details of the incident.
If we receive a complaint, a digital file will be created containing the details of the complaint. This normally contains the identity of the complainant, and any other individuals involved in the complaint, contact details and details of the incident.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
Information relating to a complaint will be kept on file (either digital, physical print-out or both) for 2 years after Melyn Moon Photography ceases trading.
Access to personal information
You have the right to access your personal information. You can make a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you, we will:
• give you a description of it
• tell you why we are holding it
• tell you when it will be deleted
• tell you who it could be disclosed to
• let you have a copy of the information if requested
You have the right to access your personal information. You can make a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you, we will:
• give you a description of it
• tell you why we are holding it
• tell you when it will be deleted
• tell you who it could be disclosed to
• let you have a copy of the information if requested
Please email Melyn Moon Photography to submit your subject access request.
How to contact us
If you have any questions or concerns about this privacy policy or wish to make a ‘subject access request’, you can email Melyn Moon Photography at melynmoonphotography@gmail.com
If you have any questions or concerns about this privacy policy or wish to make a ‘subject access request’, you can email Melyn Moon Photography at melynmoonphotography@gmail.com
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 10th January 2025.
We keep our privacy notice under regular review. This privacy notice was last updated on 10th January 2025.